LifeCare Ambulance Communications Center serves as the
communication center for all ambulance activities in LifeCare's 1400 square
mile primary 911 coverage area. The communication center currently serves
communties with requests for service from 7 Public Safety Access Points
(911 Centers)throughout Southwest Michigan.
LifeCare's Communications Center includes High-tech
workstations that run state of the art ZollData computer aided dispatch
(CAD)software. The communication center tracks each of our ambulances with
AVL/GPS to ensure our customers get the closest, appropriate ambulance in
response to their 9-1-1 emergency.
Another program of value to our customers is Emergency
Medical Dispatch (EMD). 9-1-1 callers are routed to our center and lifesaving
"Pre-arrival" instructions are started while EMS units are enroute to the
call. This is accomplished by a sophisticated software called ProQa developed
by Medical Priority Consultants.
LifeCare also monitors Personal Emergency Response Sytems
such as LifeLine and Mainstreet Messenger. This unique linkage to EMS makes
for a highly effective response
center.
